Only what we need
We collect information for a stated purpose and avoid gathering details that do not support the service.
D&B Langford Money privacy policy
Your financial data is personal. We treat it that way.
This policy explains what D&B Langford Money collects, why we use it, how we protect it, and the rights available to you under UK GDPR.
Policy date: 21 February 2025
A clear promise
We ask for the information needed to plan budgets, track spending, and provide useful forecasts. We keep access focused and explain the reason before we use it.
UK GDPR
Our privacy framework
Read-only
For connected accounts
At a glance
What this policy covers
It applies when you use D&B Langford Money services, contact us, or browse our website. The short version is simple.
Protected in use
Information is encrypted in transit and at rest, with access limited to authorised systems and people.
Your choices stay yours
You can ask what we hold, correct it, request deletion, or move certain information elsewhere.
We tell you about change
If this policy changes in a meaningful way, we will update the date and explain the change clearly.
01 · Information
What we collect
The information depends on how you use the service. You can use the budgeting tools without connecting a bank account.
Data minimisation in practice
We do not ask for online banking passwords. Connected account access is arranged through an authorised Open Banking provider.
Account details
Your name, email address, sign-in details, preferences, and messages sent to our support team.
Budget information
Categories, planned amounts, savings targets, investment goals, and transactions you enter yourself.
Open Banking data
With your explicit consent, we may receive account, balance, and transaction data from your chosen provider on a read-only basis.
Technical details
IP address, browser type, device information, pages viewed, approximate location, and service activity logs.
02 · Control
How we use your data and your rights
We use information to provide personal budget planning, maintain account security, answer support requests, and improve the service. We rely on consent, contract, or legitimate interests, depending on the activity.
Access and a copy
Ask us to confirm whether we process your information and provide a copy of the personal data we hold about you.
Correction and completion
Tell us when information is inaccurate or incomplete. We will correct it and update connected records where appropriate.
Erasure and restriction
You can request deletion in suitable circumstances, or ask us to limit processing while a concern is reviewed.
Portability and objection
You may request certain information in a usable format and object to processing based on legitimate interests or direct marketing.
How to make a request
Email [email protected] with the subject "Data rights request". Include the account email you use with D&B Langford Money and describe what you need.
We may ask for reasonable proof of identity before releasing or changing personal information. We aim to respond within one month, as required by UK GDPR.
You can also complain.
The UK's supervisory authority is the Information Commissioner's Office (ICO). Visit ico.org.uk for guidance or to raise a concern.
03 · Safeguards
Security and retention
Security controls match the sensitivity of personal finance data. We keep information only for as long as the stated purpose, legal duties, or an active account requires.
Protection is a daily task
Encryption
Data moving between your device and our services is encrypted. Stored records are protected with encryption at rest and controlled access.
Retention by need
Account information is retained while your account is active. We remove or anonymise it when it is no longer needed, subject to legal records we must keep.
Careful providers
Service providers may support hosting, security, analytics, or Open Banking connections. They process data under written instructions and suitable safeguards.
Open Banking arrangements
Connections are consent-led and read-only. D&B Langford Money does not store your bank login credentials, and you can withdraw consent through the relevant provider or by contacting us.
If something goes wrong
We assess suspected personal data incidents, contain the issue, and notify affected people or the ICO when the law requires it.
04 · Website choices
Cookies and how to contact us
Our cookies policy covers the small files used to keep the website working, remember preferences, understand visits, and measure service performance. You can manage non-essential cookies through your browser settings or our consent controls.
We may revise this policy when our services, suppliers, or legal obligations change. The date at the top shows which version applies.
Privacy questions?
Our privacy lead handles requests about access, deletion, Open Banking privacy, and cookies policy questions.
[email protected]D&B Langford Money
Warborough Road
Vale of White Horse, Oxfordshire,
OX12 9LE, United Kingdom
Phone: +44 7700 172101